Skytrax has grown to become one of the internet’s leading airline review websites. The company has been around for 23 years, constantly reviewing the world’s airlines to provide the customer with a benchmark of good quality, product and service.
The consumer travel guide that Skytrax has produced is called Airline Quality has a series of reviews and updates from travellers who fly like the fact that Etihad Airways reviews have ensured Etihad is a four-star airline.
Reviewed on an annual basis, the skytrax audits cover every aspect of a passenger’s journey, from check-in, self-service ticketing and baggage drop, right through to arrivals, transfers and baggage collection. The onboard audit is a detailed analysis in itself as this is perhaps one of the most crucial elements for an airline in achieving its status.
Skytrax has ranked just six of the world’s airlines at a five-star rating including Asiana, Hainan and Singapore Airlines. Most airlines are graded at a three or four-star airline.
Ground service analysis covers website operations and all front-line airport services at the airline's home base hub - (ticketing, check-in, security, lounges, boarding, departures, transfer, arrivals, corporate branding). Onboard service analysis is a detailed and complex Qualitative evaluation of all product and service delivery elements - core product standards, service efficiency and critical factors of staff service delivery.
Skytrax also awards airports having awarded Seoul’s Incheon Airport, the World’s Best Airport, closely followed by Singapore and Hong Kong. And even has awarded many of the world’s low-cost airlines with a rating, most of which have been awarded three-stars, like easyJet and Air Asia X for example.
It’s worth checking out the website and taking a look at the various awards and reviews that have been given when you are deciding who to fly with next.
